Lidl customer helpline, returns and complaints

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Complaint | Moje Konto

Lidl hotline is a dedicated phone line that provides customers with quick and convenient contact with a professional team. There are often times when we need answers to questions about our purchases or Android mobile application. In such cases, the Lidl Hotline is the ideal solution to get help in a short time.

Lidl helpline

61 880 30 00
Email: kontakt@lidl.pl

E-mail press service: biuro.prasowe@lidl.pl

On the company's website you can get help online, by talking to an operator, or by calling the support line:

  • kariera@lidl.pl;
  • Mailing address: - ul. Poznańskiej 48, 62-080 Tarnowo Podgórne

Social media

Contact form

The Lidl contact form is one of the options that allows customers to contact the company's team. In the form you can ask a question about your purchases, gift card or application, as well as report any problem or irregularity. Filling out the form is simple and quick, just enter your contact information and describe the situation, and you will receive a response within a few days.Prosimy o wypełnienie formularza kontaktowego, abyśmy mogli szybko odpowiedzieć na wszystkie pytania, prośby i sugestie.

Send

Delivered by

Dostawa i płatność https://www.lidl.pl/c/informacje-dla-klienta/s10008884
Rodzaj dostawyCzas realizacjiKoszt
Darmowa dostawa od 199 zł[1]1-6 dni robocze0 zł

[1] - Delivery costs for items with non-standard (overall size) dimensions may incur additional charges, of which the customer will be informed before payment.

Delivery status in the online store

Within 24 hours of placing your order, you will receive an email confirming your order and the scheduled delivery date. Once the shipment is transferred to the courier company, you will also receive information that will allow you to track the package. You can check the delivery status on your customer account. To see the delivery address, the current status of your shipment, and the expected delivery date, click "Shipping Tracking" in the order details

Remember that:

  1. No more products can be added to an order that is in process.
  2. Deliveries are made by couriers of companies such as Inpost, DPD and Poczta Polska from Monday to Friday, except for public holidays. If you have ordered a bulky item, delivery will be carried out by couriers of Rhenus Delivery Services / Inntralog on a pre-arranged date.
  3. If the delivery is made by InPost, it is possible to redirect the package to a parcel machine. Otherwise, it is not possible to change the delivery address. This will be possible in the Customer Account before the next order.

Stores

Lista sklepów:

#CityNumber of stores
1Aleksandrów Łódzki1
2Augustów1
3BUDZISTOWO1
4Banino1
5Barlinek1
6Bartoszyce1
7Bełchatów2
8Biała Podlaska1
9Białogard1
10Białystok9
11Bielany Wrocławskie1
12Bielawa1
13Bielsk Podlaski1
14Bielsko-BIała1
15Bielsko-Biala1
16Bielsko-Biała4
17Bieruń1
18Bochnia1
19Bogatynia1
20Bolesławiec1
21Braniewo1
22Brzeg1
23Brzeg Dolny1
24Brzeszcze-Jawiszowice1
25Brzeziny1
26Bydgoszcz11
27Bytom11
28Bytów1
29Będzin4
30Chełmek2
31Chełmiec1
32Chełmża1
33Chodzież1
34Chojnice2
35Chojnów1
36Chorzow3
37Chorzów9
38Choszczno1
39Chrzanów1
40Chwaszczyno1
41Chyliczki2
42Ciechanów1
43Czechowice-Dziedzice1
44Czeladź7
45Czestochowa1
46Częstochowa7
47Darłowo1
48Drawsko Pomorskie1
49Działdowo1
50Dąbrowa Górnicza4
51Dąbrówka1
52Dębica1
53Dęblin1
54Elbląg5
55Garwolin1
56Gdańsk25
57Gdynia5
58Giżycko1
59Gliwice9
60Gniezno2
61Gogolin1
62Gorlice1
63Gorzów Wielkopolski6
64Gostynin2
65Grajewo1
66Grodzisk Mazowiecki1
67Grudziądz3
68Gryfice1
69Gryfino1
70Gryfów Śląski1
71Góra Kalwaria1
72Głogów2
73Głubczyce1
74Głuchołazy1
75Iława2
76Jabłonna2
77Jastrzębie Zdroj1
78Jastrzębie Zdrój1
79Jasło1
80Jaworzno2
81Jelenia Góra3
82Józefosław1
83Józefów2
84Kalisz4
85Kamienna Góra1
86Kartuzy1
87Katowice25
88Kielce6
89Knurow1
90Knurów1
91Kobyłka2
92Kolbuszowa1
93Kolonia Lesznowola2
94Komorniki1
95Konin4
96Konstancin Jeziorna1
97Kostrzyn1
98Koszalin5
99Kowale2
100Kozienice1
101Kołobrzeg1
102Kościan1
103Kościerzyna2
104Kraków12
105Krapkowice1
106Krasnystaw1
107Kraśnik1
108Krosno2
109Krotoszyn1
110Krościenko nad Dunajcem1
111Kruszwica1
112Krzeszowice1
113Kudowa-Zdrój1
114Kutno1
115Kwidzyn1
116Kórnik1
117Kędzierzyn-Koźle6
118Kętrzyn1
119Kęty1
120Kłodzko1
121Latchorzew3
122Legionowo2
123Legnica4
124Libertów1
125Libiąż1
126Lipno1
127Lubaczów1
128Lubartów1
129Lublin12
130Luboń2
131Lwówek Śląski1
132Lębork1
133Maków Mazowiecki1
134Malbork1
135Mielec2
136Mikołow1
137Mińsk Mazowiecki1
138Morąg1
139Mońki1
140Mysłowice3
141Mława1
142NOWY TARG1
143Nadarzyn1
144Nakło n. Notecią1
145Nowa Sól1
146Nowa Sól (Gmina)1
147Nowy Dwór Gdański1
148Nowy Dwór Mazowiecki1
149Nowy Sącz3
150Nysa1
151OLSZTYN1
152Oborniki1
153Oleśnica1
154Olkusz2
155Olsztyn6
156Opole4
157Orzesze1
158Osielsko1
159Ostrowiec Świętokrzyski2
160Ostrołęka2
161Ostróda1
162Ostrów Wielkopolski3
163Otwock2
164Ozorków1
165Oświęcim3
166PLEWISKA2
167POZNAN1
168Pabianice2
169Piaseczno2
170Piekary Śląskie5
171Pionki1
172Piotrków Trybunalski2
173Pleszew1
174Police2
175Polkowice1
176Poznań34
177Prudnik1
178Pruszcz Gdański5
179Pruszków4
180Przasnysz1
181Przecław2
182Przemyśl2
183Pszczyna1
184Puck1
185Puławy2
186Pułtusk1
187Pyrzyce1
188Pyskowice1
189Płock2
190Racibórz2
191Radlin3
192Radom6
193Radomsko2
194Radzionków3
195Radzymin1
196Radzyń Podlaski1
197Rotmanka3
198Ruda Śląska4
199Rybnik4
200Rydułtowy2
201Rzeszow3
202Rzeszów3
203Sanok1
204Siedlce2
205Siemianowice Śląskie11
206Siemiatycze1
207Sieradz1
208Sierpc1
209Skarżysko Kamienna1
210Skarżysko-Kamienna1
211Skawina2
212Skierniewice1
213Skoczów1
214Skwierzyna1
215Skórzewo2
216Sochaczew1
217Sopot2
218Sosnowiec15
219Stalowa Wola2
220Starachowice2
221Starogard Gdański2
222Straszyn4
223Strzyżów1
224Suchy Las1
225Sulejówek1
226Suwałki2
227Swarzędz1
228Swidnica1
229Szamotuły1
230Szczecin11
231Szklarska Poręba1
232Szprotawa1
233Słupca1
234Słupsk4
235Tarnobrzeg2
236Tarnowo Podgórne1
237Tarnowskie Góry3
238Tarnów6
239Tczew2
240Tomaszów Lubelski1
241Tomaszów Mazowiecki1
242Toruń8
243Trzebinia1
244Turek1
245Tychy5
246Ustka1
247Ustronie Morskie1
248Wadowice1
249Warszawa202
250Wałbrzych3
251Wejherowo2
252Wieluń1
253Wodzisław Śląski4
254Wolsztyn1
255Wołomin2
256Wrocław15
257Wronki1
258Wschowa1
259Wyszków1
260Wąbrzeźno1
261Wągrowiec2
262Węgorzewo1
263Węgrów1
264Włocławek3
265Włodawa1
266ZAWIERCIE1
267Zabierzów1
268Zabrze8
269Zakopane1
270Zalasewo1
271Zambrów1
272Zamość3
273Zawiercie2
274Zduńska Wola1
275Zgierz1
276Zgorzelec1
277Zielona Gora2
278Zielona Góra2
279Zielonka2
280Zlotoryja1
281Ząbki4
282Ząbkowice Śląskie1
283Łaziska Górne2
284Łańcut1
285Łobez1
286Łomża2
287Łowicz1
288Łuków1
289ŁÓDŹ1
290Łódź21
291Łęczna1
292Łęczyca2
293Świdnik1
294Świdwin1
295Świebodzin1
296Świerklaniec1
297Świnoujscie1
298Świnoujście1
299Świętochłowice7
300Żagań1
301Żary1
302Żory2
303Żyrardów1
304Żywiec2
List of stores for the selected locality

Complaint how and to whom to write?

Deadlines for processing consumer applications:

  1. How to make a complaint about products under warranty? Provide the following information (paste and complete the following excerpt into the message) to facilitate the processing of your complaint:
    • Consumer warranty claim
    • Claim request
    • Do you consent to the transfer of data to the relevant service partner in order to process the claim: YES/NO
    • Product name and IAN number (available on the article nameplate)
    • Serial No. (S./N.: on the nameplate)
    • Product Disadvantage Description:
    • When the product was purchased: DD.MM.YYYY
    • Date the product defect was found: DD.MM.YYYY
    • Product price
    • Do you have proof of purchase: YES/NO
  2. How to make a claim on a product under warranty? If the product purchased in Lidl is under warranty - you can make a claim directly to the guarantor (service).
  3. General information about the complaint procedure. For warranty terms and conditions, please refer to your product's warranty statement. For many private label products, the duration of the warranty is 3 years. On the other hand, when the guarantor has given a warranty without indicating a specific term, the warranty period is 2 years from the date the product was issued to you.

If you are a consumer, or an individual who enters into a contract directly unrelated to his/her business, when it is clear from the content of the contract that it does not have a professional character for him/her, you can always make a complaint to Lidl as a seller (based on the consumer warranty). Lidl is liable under the warranty if the product defect / lack of conformity of the product with the contract is discovered within 2 years from the date of delivery of the product to you.

Ogólne informacje o procedurze reklamacyjnej

Links

FAQ[3]

☑ How do I contact the Lidl hotline?

To contact the Lidl hotline, you can call 61 880 30 00, and the hotline staff will be ready to answer questions and provide support.

☑ Where can I find the addresses of Lidl stores?

Store addresses Lidl can be found on the official Lidl website or via the Lidl mobile app. The store finder allows you to find the nearest store based on your location.

☑ In How do I report a complaint in a Lidl store?

Complaint can be reported in person at the Lidl store. You should bring your receipt or proof of purchase and indicate the reason for the complaint. Employees of the Lidl store will help with the complaint process and provide further information.

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