OBI contact form. How to file a complaint or claim
Shopping at a large chain like OBI always comes with questions - from installing the mobile app to returning items using the heyOBI service. That's why clear communication channels are crucial. Below is an overview of available contact methods with OBI, including feedback forms, help centers, and direct contacts with company representatives.
On this page, I've compiled all available contact methods for the company that I could find.
Contacts
The fastest way to get a response is to contact OBI directly. Their customer service is well-organized, with dedicated departments for: general inquiries, data protection, complaints, and correspondence. Here's how it works in practice:
- 800-624-624 - toll-free number;
- Working hours: Mon-Sat: 7:00-21:00. On shopping Sundays: 9:00-19:00;
- Press email: info@obi.pl;
- Personal data (Poland): ochrona.danych@obi.pl;
- Personal data (Germany): datenschutzbeauftragter@obi.de
- Mailing address: Superhobby Market Budowlany Sp. z o.o. al. Krakowska 102 02-180 Warszawa, Polska;
Feedback form
Share your suggestions, feedback, or comments using the contact form 
In your message, clearly state the issue, include your contact details, and attach relevant documents (if any).
Social media
OBI actively uses social media to communicate with customers. On Facebook, Instagram, Telegram, Pinterest and YouTube, the company shares news, promotions and useful tips.
How and where to submit complaints/claims
If your order didn't arrive, the product is damaged, or your refund hasn't been processed, always start with the most obvious step:
- General inquiries and complaints
- Order issues: delivery, returns, seller
- Unsubscribing from newsletters
Written inquiries are typically processed within 14 days, depending on the complexity of the issue.
Whether it's a product return, app complaint, or account deletion request - the process is already well-established, you just need to use it.
| Channel | Contact Details | Purpose |
|---|---|---|
| Hotline | 800 624 624 | General inquiries, complaints, app and card support |
| Email (general inquiries) | info@obi.pl | Purchases, delivery, store operations |
| Email (personal data) | ochrona.danych@obi.pl datenschutzbeauftragter@obi.de | Account deletion, data access, GDPR requests |
| Website form | On "Contacts" page | Complaints, suggestions, customer requests |
| App form | "Feedback" section | heyOBI functionality issues |
| Mailing address | al. Krakowska 102, 02-180 Warszawa | Official requests, account deletion, complaints |
Photos
Company details
| Status | Active |
|---|---|
| KRS | 0000092178 |
| NIP | 9511008094 |
| REGON | 011429513 |
| Share capital | 740,000,500.00 PLN |
| Legal form | Limited liability company |
| Address | ul. AL. KRAKOWSKA 102/--- 02-180 WARSAW MAZOVIAN VOIVODESHIP |
| Registration date | 2002-04-04 |
| Last KRS update | 2025-04-01 |
| Management | BOARD OF DIRECTORS |
| Representation | IF THE BOARD IS MULTI-MEMBER, COMPANY REPRESENTATION REQUIRES JOINT ACTION BY TWO BOARD MEMBERS OR A BOARD MEMBER TOGETHER WITH A PROXY |
| Court | SYSTEM |
| Case number | WA.XIV NS-REJ.KRS/43352/24/965/ADE |
| Main activity | Retail sale of furniture, lighting equipment and other household articles in specialized stores (4759Z) |
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